Monthio Status Status

All Systems Operational

Scheduled Maintenance

eSkat scheduled maintenance (November 15th) Nov 15, 2022 10:00-11:00 CET

eSkat has scheduled maintenance Tuesday the 15th of November starting at 10:00.
They do not expect instability during the maintenance period and we will thus be able to retrieve information from eSkat. Applicants can fill out their applications during the maintenance.

Should we see increased error rates towards eSkat, we will update accordingly.
Posted on Nov 03, 2022 - 12:31 CET

CPR-registry scheduled maintenance (November 27th) Nov 27, 2022 09:00-15:00 CET

The CPR registry has scheduled maintenance Sunday November 27th from 09:00-15:00. The registry will be up and running during the maintenance and we will be able to retrieve CPR information. It is possible that a few cases finished during the maintenance might miss CPR information due to short periods of outages.
Posted on Oct 18, 2022 - 10:17 CEST

Past Incidents

Nov 26, 2022

No incidents reported today.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Monthio instability in production environment

Resolved - We experienced internal issues which affected our production environment, between Wednesday the 23rd of November from 14:44-15:10 CET.
The issue resulted in instability in the application flow and applicants were not able to finish their applications in the aforementioned time period.
Should you experience issues related to cases finished in this period, we recommend that you either write to our support (support@monthio.com) or create a new case and have the applicant fill out the new application.
We apologize for any inconveniences this outage might have caused.
Nov 23, 15:00 CET

Nov 22, 2022

No incidents reported.

Nov 21, 2022

Degraded performance for eSkat

Resolved - The issue with MitID should be resolved at 10:27 according to SKAT.
Nov 21, 10:42 CET

Identified - eSkat has had degraded performance since 09:06 today. Some applicants might experience errors when signing using MitID.

We recommend applicants do not go through the application flow until the issue has been resolved. We will add a banner in the application flow, advising applicants to finish their applications later, when eSkat is fully operational again.

There is currently no timeframe for a potential fix but SKAT are aware of the issue, so we will continue to monitor the situation and update as soon as the issue has been resolved.
Nov 21, 09:29 CET

Datafordeler degraded performance (CPR-registry)

Resolved - The issue has been resolved according to Datafordeler around 10:00.
Nov 21, 10:19 CET

Update - We are not seeing issues regarding the CPR-registry anymore but we will keep on monitoring the situation until Datafordeler announces the official fix.
Nov 21, 10:04 CET

Monitoring - Datafordeler, where we retrieve information from the CPR-registry from, currently has degraded performance. This means that it is possible that some cases will miss information we receive from the CPR-registry (e.g. name, CPR number, address and credit warnings).

We recommend that applicants do not fill in their applications during this time. We will set up a banner in the application flow, advising applicants to finish their application after the incident has been solved.

Datafordeler is working on a fix.
Nov 21, 08:32 CET

Nov 20, 2022

No incidents reported.

Nov 19, 2022

Nordea scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:00 CET

Scheduled - Nordea will be undergoing maintenance November 19 from 01:00 to 03:00 CEST. During this time applicants will likely not be able to connect to Nordea.

We recommend that applicants with Nordea do not fill out their application during this time. We will set up a banner in the application flow, advising applicants to fill out their application after the maintenance has been finished.
Nov 18, 15:36 CET

Nov 18, 2022

No incidents reported.

Nov 17, 2022

Elevated error rates on calls with BEC banks

Resolved - This incident has been resolved.
Nov 17, 14:21 CET

Monitoring - We are observing elevated error rates for BEC banks. Applicants might experience issues trying to connect to BEC banks in the application flow.

BEC banks include:
Andelskassen
Arbejdernes Landsbank
BIL Danmark
Coop Bank
Faster Andelskasse
Frørup Andelskasse
Frøslev-Mollerup Sparekasse
Fynske Bank
Handelsbanken
Hvidbjerg Bank
Lollands Bank
Lunar
Lægernes Pension & Bank
Maj Bank
Merkur Andelskasse
Møns Bank
Nykredit
PenSam Bank
SEB Wealth Management
Spar Nord
Swedbank
Totalbanken
Vestjysk Bank

We recommend that applicants with accounts in in these banks try going through the application after BEC has restored normal operations. We will set up a banner in the application flow, advising applicants to try after the situation has been solved.
Nov 17, 12:15 CET

Nov 16, 2022

No incidents reported.

Nov 15, 2022

Tinglysning scheduled maintenance (November 15th)

Completed - The scheduled maintenance has been completed.
Nov 15, 22:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 CET

Scheduled - Tinglysning has scheduled maintenance Tuesday November 15th, from 20:00-22:00. We will not be able to retrieve data from Tinglysning during this time.
Oct 21, 10:02 CEST

Nov 14, 2022

No incidents reported.

Nov 13, 2022

CPR-registry scheduled maintenance (November 13th)

Completed - The scheduled maintenance has been completed.
Nov 13, 15:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:00 CET

Scheduled - The CPR registry has scheduled maintenance Sunday November 13th from 09:00-15:00. The registry will be up and running during the maintenance and we will be able to retrieve CPR information. It is possible that a few cases finished during the maintenance might miss CPR information due to short periods of outages.
Oct 18, 10:14 CEST

Nordea scheduled maintenance (November 13th)

Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 CET

Scheduled - Nordea will be undergoing maintenance Sunday November 13th from 01:00-08:00 CET. During this time applicants will likely not be able to connect to Nordea.

We recommend that applicants with Nordea do not fill out their application during this time. We will set up a banner in the application flow, advising applicants to fill out their application after the maintenance has been finished.
Nov 4, 12:13 CET

Nov 12, 2022

No incidents reported.