In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 2024 - 18:00 CEST
Scheduled - NemLog-in has scheduled maintence Tuesday 21st of May from 18:00 until May 22nd at 03:00.
Another maintenance window will take place Wedneday, May 22nd from 18:00 until May 23rd at 03:00.
No downtime or outages are expected.

DANISH
NemLog-in har planlagt vedligehold tirsdag d. 21 maj kl. 18:00 frem til d. 22 maj kl. 03:00.
Der er yderligere et servicevindue onsdag d. 22 maj fra kl. 18:00 frem til d. 23 maj kl. 03:00.
Vi forventer ikke nedetid eller perioder med udfald.

May 21, 2024 18:00 - May 23, 2024 03:00 CEST
Monitoring - We are currently experiencing issues with two SDC banks, Ekobanken and Sparbanken Syd. Applicants can experience not being able to log in to their banks as they will receive an error after they select their bank in the application flow. SDC is working on a fix.
May 21, 2024 - 12:29 CEST
Denmark Operational
Bank integrations ? Operational
eSkat ? Operational
Datafordeler / CPR-registry ? Operational
MitID ? Operational
Tinglysning ? Operational
PensionsInfo ? Operational
D&B ? Operational
Sweden Operational
Bank integrations ? Operational
UC ? Operational
Norway Operational
Bank integrations ? Operational
Finland Operational
Bank integrations ? Operational
Spain Operational
Bank integrations ? Operational
Monthio ? Operational
Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
NemLog-in scheduled maintence May 28, 2024 17:00 - May 29, 2024 10:00 CEST
ENGLISH
NemLog-in has scheduled maintence Tuesday 28th of May from 17:00 until May 29th at 10:00.
No downtime or outages are expected.

DANISH
NemLog-in har planlagt vedligehold tirsdag d. 28 maj kl. 17:00 frem til d. 29 maj kl. 10:00.
Vi forventer ikke nedetid eller perioder med udfald.

Posted on May 16, 2024 - 08:16 CEST
SEB scheduled maintenance May 28, 2024 19:00-23:00 CEST
Aiia will be performing maintenance on their SEB integration Tuesday May 28th from 19:00-23:00. There might be few smaller periods with instability, but at large, we do not expect any disturbances.
Posted on May 21, 2024 - 11:35 CEST
Tinglysning scheduled downtime May 28, 2024 20:00 - May 29, 2024 00:00 CEST
ENGLISH
Tinglysning has scheduled downtime Tuesday May 28th from 20:00-00:00. We will not be able to retrieve data from Tinglysning during this time.

DANISH
Tinglysning har planlagt nedetid tirsdag d. 28 maj kl. 20:00-00:00. Det vil ikke være muligt for os at indhente data fra Tinglysning i dette tidsrum.

Posted on May 14, 2024 - 15:17 CEST
Tinglysning scheduled downtime Jun 14, 2024 16:00 - Jun 15, 2024 13:30 CEST
ENGLISH
Tinglysning has scheduled downtime Friday, June 14th from 16:00 until Saturday, June 15th at 13:30. We will not be able to retrieve data from Tinglysning during this time.

DANISH
Tinglysning har planlagt nedetid fredag d. 14. juni fra kl. 16:00 indtil lørdag d. 15. juni kl. 13:30. Vi vil ikke kunne hente data fra Tinglysning i løbet af denne periode.

Posted on Apr 11, 2024 - 12:53 CEST
Tinglysning scheduled downtime Jul 2, 2024 20:00 - Jul 3, 2024 00:00 CEST
ENGLISH
Tinglysning has scheduled downtime Tuesday, July 2nd from 20:00 to 00:00. We will not be able to retrieve data from Tinglysning during this time.

DANISH
Tinglysning har planlagt nedetid tirsdag d. 2. juli kl. 20:00-00:00. Det vil ikke være muligt for os at indhente data fra Tinglysning i dette tidsrum.

Posted on Apr 11, 2024 - 12:51 CEST
Past Incidents
May 22, 2024
Resolved - Bank Data seems to have had normal operations since 11:15.
May 22, 12:07 CEST
Investigating - ENGLISH
Bank Data has since 10:45 today had degraded performance. Applicants might experience issues trying to connect to Bank Data banks in the application flow.

Bank Data banks include:
Djurslands Bank
Jyske Bank
Kreditbanken
Nordfyns Bank
Nordjyske Bank
Ringkjøbing Landbobank
Skjern Bank
Sparekassen Sjælland-Fyn
Sydbank

We recommend that applicants with accounts in these banks try going through the application after the bank central has restored normal operations. We will set up a banner in the application flow, advising applicants to try after the situation has been solved.

DANISH
Bank Data har siden kl. 10:45 haft driftsforstyrrelser. Ansøgere kan opleve problemer, når de i ansøgningen forsøger at logge ind på en Bank Data bank.

Vi anbefaler, at ansøgere som har konti i en af de berørte banker, prøver at udfylde deres ansøgning efter at bankcentralen har afhjulpet problemet. Vi sætter et banner op i ansøgningsflowet, hvor vi anbefaler ansøgere at prøve igen senere, når situationen er afhjulpet.

May 22, 10:47 CEST
Resolved - D&B has let us know that their API is fully functional again.
May 22, 11:52 CEST
Monitoring - We have since 15:36 experienced errors when trying to receive AML and credit information from D&B.
We have contacted D&B about the issue.

May 21, 16:14 CEST
Resolved - This incident has been resolved.
May 22, 09:52 CEST
Update - We have seen a decrease in errors since 20:45 last night. Bank Data has not yet communicated that the issue has been resolved. We will continue to monitor the situation.
May 22, 07:46 CEST
Monitoring - ENGLISH
We are observing an increase in errors towards Bank Data banks. Applicants might experience issues trying to connect to Bank Data banks in the application flow.

Bank Data banks include:
Djurslands Bank
Jyske Bank
Kreditbanken
Nordfyns Bank
Nordjyske Bank
Ringkjøbing Landbobank
Skjern Bank
Sparekassen Sjælland-Fyn
Sydbank

We recommend that applicants with accounts in these banks try going through the application after the bank central has restored normal operations. We will set up a banner in the application flow, advising applicants to try after the situation has been solved.

DANISH
Vi oplever pt. flere fejl end normalt, mod Bank Data banker. Ansøgere kan opleve problemer, når de i ansøgningen forsøger at logge ind på en Bank Data bank.

Vi anbefaler, at ansøgere som har konti i en af de berørte banker, prøver at udfylde deres ansøgning efter at bankcentralen har afhjulpet problemet. Vi sætter et banner op i ansøgningsflowet, hvor vi anbefaler ansøgere at prøve igen senere, når situationen er afhjulpet.

May 21, 16:08 CEST
Completed - The scheduled maintenance has been completed.
May 22, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 02:00 CEST
Scheduled - ENGLISH
SDC will be undergoing maintenance Wednesday May 22nd from 02:00-06:00. During this time it is possible that applicants can experience issues logging in to SDC banks.

SDC banks include:
BankNordik
Borbjerg Sparekasse
Dragsholm Sparekasse
Facit Bank A/S
Forbrugsforeningen
Ikano Bank
Klim Sparekasse
Lån & Spar Bank
Middelfart Sparekasse
Rise Sparekasse
Rønde Sparekasse
Sparekassen Balling
Sparekassen Bredebro
Sparekassen Danmark
Sparekassen Djursland
Sparekassen for Nørre Nebel og Omegn
Sparekassen Kronjylland
Sparekassen Thy
Stadil Sparekasse
Sydjysk Sparekasse (Broager Sparekasse)
Sydjysk Sparekasse (Frøs Sparekasse)
Sønderhå-Hørsted Sparekasse

We recommend that applicants with accounts in one of these banks try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

DANISH
SDC har planlagt vedligehold onsdag d. 22 maj kl. 02:00-06:00. Ansøgere kan i dette tidsrum opleve problemer, når de i ansøgningen forsøger at logge ind på en SDC bank.

Vi anbefaler, at ansøgere som har konti i en af de berørte banker, prøver at udfylde deres ansøgning efter servicevinduet. Vi sætter et banner op i ansøgningsflowet, hvor vi anbefaler ansøgere at prøve igen efter kl. 06:00.

May 16, 12:48 CEST
Completed - The scheduled maintenance has been completed.
May 22, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:00 CEST
Scheduled - ENGLISH
Tinglysning has scheduled downtime Tuesday, May 21st from 20:00-00:00. We will not be able to retrieve data from Tinglysning during this time.

DANISH
Tinglysning har planlagt nedetid tirsdag d. 21. maj kl. 20:00-00:00. Det vil ikke være muligt for os at indhente data fra Tinglysning i dette tidsrum.

Apr 11, 12:50 CEST
May 21, 2024

Unresolved incidents: NemLog-in scheduled maintenance (May 21-23), Ekobanken and Sparbankerne Syd bank login fails.

May 20, 2024
Resolved - From 13:57 until 15:30 Monday May 20th, MitID was experiencing degraded performance. Some applicants were unable to log in to their bank or eSkat with MitID, during this time. The incident was resolved by Nets at 15:30.
May 20, 14:00 CEST
May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 16:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 CEST
Scheduled - Samlink will be undergoing maintenance Sunday May 19th from 05:00-16:30. During this time it is possible that applicants can experience issues logging in to Samlink banks.

Samlink banks include:
Handelsbanken
Säästöpankki
POP Pankki
Oma Säästöpankki
Aktia

We recommend that applicants with accounts in one of these banks try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

May 17, 13:54 CEST
Completed - The scheduled maintenance has been completed.
May 19, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 02:00 CEST
Scheduled - Nordea will be undergoing maintenance Sunday May 19th from 02:00-06:00. The maintenance affects applicants with accounts in Nordea in Denmark, Sweden, Finland and Norway.

During this time, applicants might experience issues trying to log in to Nordea in the application flow.

We recommend that applicants with this bank do not fill out their application during this time. We will set up a banner in the application flow, advising applicants to fill out their application after the maintenance has been finished.

May 16, 07:59 CEST
Completed - The scheduled maintenance has been completed.
May 19, 06:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:15 CEST
Scheduled - OP Financial Group will be undergoing maintenance Sunday May 19th from 00:15-06:30. During this time applicants may not be able to connect to the bank.

We recommend that applicants with this bank do not fill out their application during this time. We will set up a banner in the application flow, advising applicants to fill out their application after the maintenance has been finished.

May 17, 13:46 CEST
Completed - The scheduled maintenance has been completed.
May 19, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 CEST
Scheduled - Handelsbanken will be undergoing maintenance Sunday May 19th from 04:00-05:00. During this time applicants will likely not be able to connect to the bank.

We recommend that applicants with this bank do not fill out their application during this time. We will set up a banner in the application flow, advising applicants to fill out their application after the maintenance has been finished.

May 14, 09:39 CEST
May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Resolved - From 14:40-14:50 we saw elevated error rates towards Lunar in Denmark. Applicants might have experienced issues logging in to Lunar in their applications.
May 14, 14:30 CEST
Resolved - eSkat seems to have had normal operations since 08:40.
May 14, 09:05 CEST
Monitoring - ENGLISH
We are currently observing an increase in issues with getting through eSkat in the application flow. Applicants may experience longer response times or be unable to log in to eSkat.

We recommend applicants wait until the issue is resolved. We will advise them to do so via a banner in the flow.

DANISH
Vi observerer pt. flere fejl end normalt med ansøgere der forsøger at logge på eSkat i deres ansøgning. Ansøgere kan derfor opleve længere svartider når de forsøger at logge ind på eSkat, eller at de overhovedet ikke kan logge ind.

Vi anbefaler at ansøgere venter indtil problemet er løst. Vi formidler dette direkte videre til ansøgere via et banner i ansøgningsflowet.

May 14, 08:15 CEST
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Resolved - This incident has been resolved.
May 8, 08:35 CEST
Identified - ENGLISH
It is currently not possible to chat with our support.

Please contact us via support@monthio.com.

We apologize for the inconvenience, and are working on fixing the issue as fast as possible.


DANISH
Det er i øjeblikket ikke muligt at chatte med vores support.

Kontakt os venligst via support@monthio.com

Vi beklager ulejligheden og arbejder på at løse problemet så hurtigt som muligt.

May 7, 17:18 CEST