Elevated error rates on calls with BEC banks [RESOLVED]

Incident Report for Monthio

Resolved

This incident has been resolved.
Posted Jun 17, 2025 - 15:31 CEST

Investigating

ENGLISH
BEC has since 11:35 today had degraded performance. Applicants may experience issues trying to connect to BEC banks in the application flow.

BEC banks include:
Vestjysk Bank
Arbejdernes Landsbank
Hvidbjerg Bank A/S
PenSam
Lægernes Bank
Nykredit Bank A/S
Andelskassen Fælleskassen
Danske Andelskassers Bank A/S
Møns Bank
Frøslev - Mollerup Sparekasse
Frørup Andelskasse
Faster Andelskasse
Merkur Andelskasse
Lollands Bank
Fynske Bank
Spar Nord Bank A/S
Maj Bank A/S
Coop Bank
GrønlandsBANKEN

We recommend that applicants with accounts in one of these banks try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

DANISH
BEC har siden kl. 11:35 haft driftsforstyrrelser. Ansøgere kan opleve problemer, når de i ansøgningen forsøger at logge ind på en BEC bank.

Vi anbefaler, at ansøgere som har konti i en af de berørte banker, prøver at udfylde deres ansøgning efter at bankcentralen har afhjulpet problemet. Vi sætter et banner op i ansøgningsflowet, hvor vi anbefaler ansøgere at prøve igen senere, når situationen er afhjulpet.
Posted Jun 16, 2025 - 12:11 CEST
This incident affected: Denmark (Bank integrations).