Lunar degraded performance

Incident Report for Monthio

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 30, 2025 - 16:11 CEST

Investigating

ENGLISH
Lunar has, since 17:30 Friday, had degraded performance and we are seeing elevated error calls. Applicants might experience issues trying to connect to Lunar in the application flow.

We recommend that applicants with accounts in Nordea try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

DANISH
Luanr har siden kl. 17:30 haft driftsforstyrrelser. Ansøgere kan opleve problemer, når de i ansøgningen forsøger at logge ind på Lunar.

Vi anbefaler, at ansøgere som oplever problemer, prøver at udfylde deres ansøgning efter at Lunar har afhjulpet problemet. Vi sætter et banner op i ansøgningsflowet, hvor vi anbefaler ansøgere at prøve igen senere, når situationen er afhjulpet.
Posted Jun 30, 2025 - 08:59 CEST
This incident affects: Denmark (Bank integrations).