[RESOLVED] Elevated error rates on calls with BankData banks

Incident Report for Monthio

Resolved

This incident has been resolved.
Posted Apr 26, 2025 - 10:42 CEST

Investigating

ENGLISH
Bank Data has since 15:25 today had degraded performance. Applicants might experience issues trying to connect to Bank Data banks in the application flow.

Bank Data banks include:
Djurslands Bank
Jyske Bank
Kreditbanken
Nordfyns Bank
Nordjyske Bank
Ringkjøbing Landbobank
Skjern Bank
Sparekassen Sjælland-Fyn
Sydbank

We recommend that applicants with accounts in these banks try going through the application after the bank central has restored normal operations. We will set up a banner in the application flow, advising applicants to try after the situation has been solved.

DANISH
Bank Data har siden kl. 15:25 haft driftsforstyrrelser. Ansøgere kan opleve problemer, når de i ansøgningen forsøger at logge ind på en Bank Data bank.

Vi anbefaler, at ansøgere som har konti i en af de berørte banker, prøver at udfylde deres ansøgning efter at bankcentralen har afhjulpet problemet. Vi sætter et banner op i ansøgningsflowet, hvor vi anbefaler ansøgere at prøve igen senere, når situationen er afhjulpet.
Posted Apr 25, 2025 - 16:02 CEST
This incident affected: Denmark (Bank integrations).